Feature enhancement

A software or feature enhancement is any product change or upgrade that increases software capabilities (and user value) beyond the previous state.

Extra – how best to explain what you want

In order to achieve <your business value desired>, as a <what type of user>, I want <your desired functionality / ability>

And then, most importantly, explain why. So I / because I <what value / advantage / time saving it will give you>

If your feature can be accompanied by acceptance criteria, detailed below, this is most helpful too

Given <some context> [and] <some context>

When <your action> [and] <your action>

Then <your desire outcome> [and] <your desired outcome>

Advanced – feature classification

Delighters/exciters

These features provide satisfaction when provided, but do not cause dissatisfaction when not available. For example: getting a free dinner from a hotel.

Satisfiers

These features are expected. If available, users are neutral. If not available, or done poorly, users are dissatisfied. For example: a bed in a hotel room.

Indifferent

These are features that customers are generally oblivious to. For example: the material of a hotel’s window frames.

Dissatisfiers

These features have a reverse quality – some customers may be dissatisfied by their existence. For example, a security code for your hotel room in addition to a room card. While the intention is to protect the user, if they forget the code, this creates pain and frustration.

For more reading, reference the Kano model